Client Implementation Specialist
Worthington, OH
Full Time
Entry Level
Company Description
OPOC is a strategic services provider focused on addressing the rapidly rising health benefits costs for small to medium sized employers (SMBs). The Company provides a suite of services primarily focused on health benefits, advocacy, and care navigation, driving meaningful savings for clients by reducing their benefit expenses and improving the care their employees receive. OPOC also offers HR & Payroll, Retirement Planning, and Wellness Offerings.
Position Summary
We seek a high energy, detail focused individual who will be responsible for supporting the Implementation Manager with onboarding new clients, configuring ASO services, and ensuring a seamless transition to our HRIS payroll platform. The ideal candidate will have strong project management skills, a solid understanding of HR/payroll processes, and a passion for helping clients succeed.
Key Responsibilities:
Client Onboarding & Project Management
• Serve as a point of contact for new client implementation questions
• Develop and manage detailed implementation project plans, timelines, and milestones
• Support kickoff meetings and training sessions for new clients
System Configuration & Data Integration
• Configure HRIS, payroll, benefits, and compliance platforms to meet client-specific requirements
• Collaborate with internal departments (payroll, benefits, retirement) to ensure data migration and setup
• Conduct data audits and validations to ensure integrity during transition
Client Communication & Support
• Guide Director through the implementation process with updates and education
• Address internal HR client questions regarding onboarding, system functionality, etc
• Provide documentation, resources, and hands-on support to ensure client readiness
Cross-Functional Collaboration
• Work closely with HR Director of Client Care, Benefits, and Payroll teams to ensure a smooth handoff and transition
• Escalate and resolve implementation-related issues promptly
• Recommend process improvements to enhance client experience and internal efficiency
Qualifications:
• 2+ years of experience in client onboarding, implementation, or project coordination (preferably in ASO, PEO)
• Working knowledge of HR, payroll, and/or benefits administration systems
• Strong organizational and time management skills with the ability to handle multiple projects and priorities
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite and project management tools (e.g.,Smartsheet, Monday.com)
• Excellent and demonstrated verbal and written communication and interpersonal skills, ability to work independently or part of a team
• Strong problem-solving and organizational skills
• Ability to maintain critical time sensitive commitments along with client confidentiality
• Completion of internal reporting needs, spreadsheets, analytical requirements and internal reporting
What We Offer:
• Competitive compensation + performance incentives
• Full benefits package including health, dental, vision, and 401(k)
• Career growth and leadership development opportunities
• A dynamic and collaborative team culture
Apply now to be part of a high-performing team that sets the gold standard in customer engagement and sales excellence.
OPOC is a strategic services provider focused on addressing the rapidly rising health benefits costs for small to medium sized employers (SMBs). The Company provides a suite of services primarily focused on health benefits, advocacy, and care navigation, driving meaningful savings for clients by reducing their benefit expenses and improving the care their employees receive. OPOC also offers HR & Payroll, Retirement Planning, and Wellness Offerings.
Position Summary
We seek a high energy, detail focused individual who will be responsible for supporting the Implementation Manager with onboarding new clients, configuring ASO services, and ensuring a seamless transition to our HRIS payroll platform. The ideal candidate will have strong project management skills, a solid understanding of HR/payroll processes, and a passion for helping clients succeed.
Key Responsibilities:
Client Onboarding & Project Management
• Serve as a point of contact for new client implementation questions
• Develop and manage detailed implementation project plans, timelines, and milestones
• Support kickoff meetings and training sessions for new clients
System Configuration & Data Integration
• Configure HRIS, payroll, benefits, and compliance platforms to meet client-specific requirements
• Collaborate with internal departments (payroll, benefits, retirement) to ensure data migration and setup
• Conduct data audits and validations to ensure integrity during transition
Client Communication & Support
• Guide Director through the implementation process with updates and education
• Address internal HR client questions regarding onboarding, system functionality, etc
• Provide documentation, resources, and hands-on support to ensure client readiness
Cross-Functional Collaboration
• Work closely with HR Director of Client Care, Benefits, and Payroll teams to ensure a smooth handoff and transition
• Escalate and resolve implementation-related issues promptly
• Recommend process improvements to enhance client experience and internal efficiency
Qualifications:
• 2+ years of experience in client onboarding, implementation, or project coordination (preferably in ASO, PEO)
• Working knowledge of HR, payroll, and/or benefits administration systems
• Strong organizational and time management skills with the ability to handle multiple projects and priorities
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite and project management tools (e.g.,Smartsheet, Monday.com)
• Excellent and demonstrated verbal and written communication and interpersonal skills, ability to work independently or part of a team
• Strong problem-solving and organizational skills
• Ability to maintain critical time sensitive commitments along with client confidentiality
• Completion of internal reporting needs, spreadsheets, analytical requirements and internal reporting
What We Offer:
• Competitive compensation + performance incentives
• Full benefits package including health, dental, vision, and 401(k)
• Career growth and leadership development opportunities
• A dynamic and collaborative team culture
Apply now to be part of a high-performing team that sets the gold standard in customer engagement and sales excellence.
Apply for this position
Required*